Providing excellent virtual service to an increasingly diverse patron audience is an emerging mission for many libraries, but getting started building a foundation that supports this mission is a challenge. Librarianship itself has a well-known diversity problem that goes beyond disproportionate representation and cuts to the very core of service.1 Transcending our own biases and any...

Meredith Powers is a reference and instruction librarian at York College, part of the City University of New York and one of the most ethnically diverse urban areas in the world. Previously she worked in young adult services at Brooklyn Public Library, where she developed programs, taught technology workshops, and provided library services for incarcerated populations. She received her MS...

This innovative series written and edited for librarians by librarians provides authoritative, practical information and guidance on a wide spectrum of library processes and operations.