Request access tickets
Request to collections or individual publications can be created and managed from the “Access request tickets” area.
 
Logged in Institutional profiles can go to content they do not have access to and select “Request Access”. This request is then sent into the R&L administrator to process.
In turn members of an Institute can request access to content which is sent first to the Institute itself to manage (where they can send onto the R&L administrator or reject).
The institute can manage their Access request tickets from their user menu --> “My access request tickets”.
Here you will find:
Requests awaiting your approval
Requests you’ve approved and are awaiting site admin approval
Requests approved by the site you now have access to
Requests that have been rejected
Simply select a ticket and click on the drop-down option and advance